Online Book Order Return and Cancellation Policy

Unless the item(s) being purchased have an explicit alternative policy, the following terms and conditions shall apply:

Eligibility and Conditions:

  • Print Book Orders: Return within 7 days of delivery. Items must be unused and in original condition (including shrinkwrap packaging, if applicable).

  • Digital eBook Rentals: Cancel within 48 hours of the payment transaction, provided the eBook has not been downloaded.

  • "FINAL Items": Items marked as "FINAL" or "FINAL SALE" are non-returnable and non-cancellable for both print books and eBook rentals.

  • $10 Cancellation or Return Fee: A $10 fee applies to all returns or cancellations for both print books and digital eBook rentals.

Return Process:

  • Contact: To initiate a return or cancellation, email us at sales@captus.com for eligibility verification.
  • Print Book Returns: Customers are responsible for return shipping. We recommend using a trackable shipping service for safe returns. Please send returns to:
    Captus Press Inc.
    1600 Steeles Avenue West, Units 14&15
    Concord, Ontario Canada L4K 4M2

Refunds:

  • Print Books: Refund will be issued after approval, excluding original shipping costs and the $10 return fee.
  • Digital eBooks: Refund will be issued after cancellation eligibility is confirmed, minus the $10 cancellation fee.

Notes:

  • Defective or Incorrect Products: If the product is defective or incorrect, please contact us for return instructions. A replacement will be sent upon the return of the defective/damaged item.

  • Refund Timing: Refunds typically take 5–7 business days to process after eligibility is confirmed.